Customer Success Manager

Are You Passionate About Digital Marketing in the B2B Space? Then You’ve Come to the Right Place.

The Job at a Glance

We are looking for a Customer Success Manager in a permanent position with strong project management expertise, strong communication skills, and a passion for digital marketing in the B2B sector.

As a Customer Success Manager at andweekly, you will support our customers in planning and implementing digital marketing strategies. You access the entire range of services offered by andweekly and keep all campaigns and tactics organized. You always keep an eye on the business goals of our customers and ensure that all parties involved are well informed through active communication.

Responsibilities

Project Management and Strategic Planning

You will take overall project responsibility for up to five andweekly customers and provide holistic support in the development and implementation of digital marketing strategies
You will research industry-specific topics and delve deeply into the often complex and technical subject worlds of our customers using online sources, interviews and studies
You will develop the strategic foundations for marketing campaigns in terms of comprehensive go-to-market, campaign and content planning based on the andweekly GTM Framework

Communication and Customer Relationship

You will be the single point of contact (SPoC) for our customers and take over ongoing communication through weekly meetings, which you will prepare, moderate, and follow up on
You will organize the onboarding of new customers and set up the project planning in our project management tool, Asana

Campaign Management and Quality Assurance

You will orchestrate the campaign implementation in collaboration with the andweekly teams for Content, Design, Performance Marketing and Technology and act as the gatekeeper between our customers and the experts at andweekly
You will ensure the quality of all services to our customers and manage feedback and review processes

Performance Monitoring and Business Development

You will keep an eye on relevant performance metrics (KPIs) and regularly inform our customers about trends
You will plan and moderate Quarterly Business Reviews (QBR) with our customers and address identified optimisation opportunities
You will coordinate contract renewals with our customers and identify cross- and upselling potentials
You will support the andweekly sales team in the pre-sales phase in creating proposals and in sales pitches
You will cooperate with all members of the andweekly Customer Success team to exchange knowledge, new insights, best practices and fresh ideas, and actively contribute to continuously improving the quality of our services

Requirements

Expertise in digital marketing and in planning and implementing strategies and campaigns
A soft spot for B2B industries as well as demanding and technically complex topics
Excellent project management and communication skills
Strong organizational skills and ability to handle multiple tasks simultaneously
Experience in content marketing and, ideally, in the creation of B2B content and campaign planning
Experience in the use of CRM systems (ideally HubSpot) and analytics tools
High level of creativity and ability to use constructive feedback and data-driven insights to achieve better results
Positive attitude and motivation to achieve the best for our customers
Feeling comfortable to work in a 100% virtual organization
Knowledge of Google Workspace, Asana and Slack
Native-level fluency in German (C2) and advanced proficiency in English (C1)
Highly organized, detail-oriented and self-driven

Would you like to learn about our values, find out more about the benefits we offer as an employer, or gain insights into our work environment directly from your future colleagues? All this and much more can be found here on our career page.

If you can identify with the tasks and requirements described above and can imagine becoming part of our team, then do not hesitate: Apply as a Customer Success Manager with us! We will discuss everything else together.