Zero-Click Search: Why Traffic in B2B No Longer Measures What It Promises

How AI compresses the buyer’s journey – and why pre-informed buyers convert 4.4× more often.
20251120-andweekly-newsletter-portrait-sven-800x800px-1

Author: Sven Montanus

Date: 04.02.2026

Reading time: 5 min

 

TL;DR: Gartner predicts a 25% decline in traditional search volume by 2026 due to AI chatbots. Bain data shows that 80% of users rely on AI-generated answers for over 40% of their searches. The key insight: According to Semrush, AI traffic converts 4.4× better than traditional organic traffic. For B2B companies, this means a new metrics logic: pipeline impact over MQL counting, AI visibility over pure click rates.

Organic traffic is declining. And that can be good news. AI compresses the buyer journey: Those who arrive are already qualified.

Quarterly reports show declining website visitor numbers. The board is asking questions. The SEO agency explains that “everyone is affected.” But does that really explain the situation? Or does it obscure the actual shift?

B2B companies are not experiencing a temporary decline but a structural shift. According to Gartner, traditional search volume is projected to drop by 25%.¹ From our collaboration with B2B companies, we can confirm: The magnitude is plausible, though it varies significantly by industry and target audience. The decline isn't happening because of worse content but because buyers are increasingly completing their research on AI platforms before they even click on a website.

The paradox: Companies that understand this development report higher lead quality despite declining traffic. Semrush data shows that AI traffic converts 4.4× better than traditional organic traffic.² The reason is simple: Anyone who visits a website after a dialogue with ChatGPT, Perplexity or Gemini has already completed the comparison phase.

This article provides the foundation for internal decision-making: Why declining traffic doesn't have to be an alarm signal, which new metrics are becoming relevant – and what matters for the strategic realignment of your B2B marketing strategy.

 

By the way: Strategic B2B questions like this are what we cover once a month in Perspectives.

The New Search Behavior: From Click to Compressed Journey

Bain data shows that approximately 80% of online users rely on AI-generated summaries for at least 40% of their searches.³ This reduces organic web traffic, as Gartner described in its estimate. HubSpot reported that its own blog traffic dropped by nearly 50% due to AI-powered search. HubSpot CEO Yamini Rangan coined the term "Traffic Apocalypse" – a dramatic phrase that shows how seriously established marketing organizations are taking this development.

McKinsey describes three development paths for GenAI in B2B sales.⁴ The most relevant for marketing: AI takes over the entire research portion of the buyer's journey. Buyers compare options, understand value propositions and make preliminary selections – all within AI platforms. Only when they're ready for conversion do they visit the website.

This compression aligns with an insight we've already described: B2B buying processes have long ceased to be linear. In the Growth Circle model, we show how buyers today operate in parallel across 10 touchpoints and 22 stakeholders. AI-powered search accelerates this dynamic further.

The generational shift is intensifying this development: Forrester data shows that over two-thirds of B2B buyers in complex transactions are Millennials and Gen Z.⁵ This generation uses GenAI intensively for purchasing decisions. Over 90% report positive results. They consider more vendors and increasingly rely on external influencers.

The Numbers Behind the Shift

What analysts and studies say about the zero-click development:

  • Gartner (2024): −25% traditional search volume by 2026

  • Bain (2025): 80% regularly use zero-click results

  • Semrush (2025): AI traffic converts 4.4× better

  • Forrester (2025): 2/3 of B2B buyers are Millennials/Gen Z

  • McKinsey (2024): 85%+ of business leaders see GenAI potential

Manpower steigert Unternehmenseffizienz durch standardisierte CRM-Prozesse

Acht Länder, acht unterschiedliche Marketing-Prozesse – vor dieser Situation steht Manpower. Die Folge: Uneinigkeit darüber, welche Leads Priorität haben, sowie erschwertes Benchmarking und Austausch über Best Practices.

Um internationale Vergleichbarkeit zu schaffen und Lernprozesse im Unternehmen anzuregen, will das nordeuropäische Marketing-Team um Projektleiterin Tina Hingston ein länderübergreifend konsistentes Lead Scoring und Reporting einführen. Dafür holt sie sich Unterstützung des Strategiepartners andweekly.

 

Die Marketing-Landschaft bei Manpower

Von der herausfordernden und zeitaufwendigen Rekrutierung geeigneter Fachkräfte sind Unternehmen in vielen Branchen und Regionen betroffen. Das Ziel von Manpower ist es, dem Personalmangel weltweit mit innovativen Lösungen zu begegnen. Die ManpowerGroup mit Hauptsitz in den USA und Niederlassungen in rund 80 Ländern zählt zu den weltweit führenden Unternehmen in der Personalbranche.

Kerngeschäft ist die Vermittlung von Fachkräften aus zahlreichen Branchen an Unternehmen, die sich nicht mit zeitaufwendigen Rekrutierungsprozessen beschäftigen wollen. Darüber hinaus hilft Manpower, kurzfristige Personalengpässe zu überbrücken und Produktionsspitzen mit geeigneten Human Resources auf Zeit abzufedern. Zum Unternehmen gehören zahlreiche Tochterunternehmen – darunter auch der IT-Dienstleister Experis, den wir bereits bei seiner Marketing-Strategie unterstützt haben.

andweekly-fritz--9832-workshop-1920x1080

Lokale Marketing-Vielfalt bei Manpower birgt Herausforderungen

Die ManpowerGroup unterhält in jedem Land ein eigenes Marketing-Team, das individuelle Ansätze im Online-Marketing verfolgt. Zwar wurde HubSpot als All-in-one-Plattform für Marketing in den meisten Landesgesellschaften etabliert, doch das HubSpot-Knowhow und der hinterlegte Lead-Management-Prozess sind sehr unterschiedlich.


Das Problem bei Manpower: Die uneinheitlichen Marketing-Prozesse der Landesgesellschaften führen zu inkonsistenter Lead-Qualifizierung: Ein Lead, der in einer Landesgesellschaft als Sales Ready eingestuft wird, kann in einer anderen als Marketing Qualified Lead (MQL) eingestuft werden.
Daraus ergeben sich für Manpower folgende Herausforderungen:
Mangelnde Vergleichbarkeit. Unterschiedliche Definitionen und Prozesse machen es schwierig, die Leistung und Effektivität von Marketing-Aktivitäten zwischen verschiedenen Landesgesellschaften zu vergleichen. Ohne einheitliche Standards können sie Best Practices nicht identifizieren und erfolgreiche Strategien kaum replizieren.


Schwierigkeiten bei Zusammenarbeit und Kommunikation. Inkonsistente Definitionen führen immer wieder zu Missverständnissen und Fehlkommunikation zwischen Marketing- und Vertriebsteams, insbesondere wenn diese länderübergreifend zusammenarbeiten.
Verpasste Verkaufschancen. Unterschiedliche und nicht immer optimale Definitionen von MQLs und SQLs bewirken, dass Mitarbeitende bestimmte Leads unter- oder überschätzen. Falsche Prioritäten in der Lead-Bearbeitung kosten wiederum wertvolle Ressourcen.

5 erreichte Projektziele

Standardisierung der Marketing-Automatisierungsprozesse für eine nahtlose Customer Journey in den verschiedenen Manpower-Landesgesellschaften

Entwicklung homogener Dashboards auf globaler Ebene zur einheitlichen Erfassung, Analyse und Vergleich der Performances von Marketing-Kampagnen

Optimierung der CRM-Strategie durch Implementierung von Best Practices für Lead-Erfassung, -Qualifizierung, -Scoring und Reporting mithilfe des HubSpot Marketing Hub

Erzielung von Effizienzgewinnen durch Reduzierung von Inkonsistenzen zwischen den Landesgesellschaften

Erhöhung der Transparenz zwischen den Landesgesellschaften hinsichtlich Lead-Generierung, Lead-Qualität und Marketing-Performance zur Verbesserung der Entscheidungsfindung und Performance

zero click search zero click search

The 4.4× Insight: Why Quality Matters More Than Volume

The Semrush study explains the phenomenon precisely: A pre-informed prospect is 4.4× more valuable than a traditional organic visitor. Measured by conversion rate.² The reason: AI systems deliver comprehensive information during the research phase. Users arrive at the website with prior knowledge about options and value propositions.

The emotional component amplifies this effect. AI answers feel like personal recommendations, not search result lists. This presentation format generates stronger persuasive power than traditional "blue links." The trust transfer from AI to the recommended brand is an effect that B2B marketers can leverage strategically.

The math changes fundamentally: 10,000 monthly Google visitors at a 2% conversion rate yield 200 conversions. If AI search cuts traffic in half but the conversion rate rises to 8.8%, you get 220 conversions from half the traffic. It's not volume that decides but quality.

Semrush predicts that AI channels will generate comparable economic value to traditional search by the end of 2027 – with potential for substantial growth beyond that.

 

The Strategic Realignment: Pipeline Over Traffic

The crucial question for CMOs and CEOs is not "How do we stop the traffic decline?" but "How do we measure actual value contribution?" If fewer visitors generate more qualified inquiries, traffic as an isolated metric is misleading.

How marketing leaders translate their investments into revenue contribution, pipeline and customer value is something we've described in detail in the article Marketing ROI: How Marketing Convinces Management and Controlling.

Optimization for AI answers (often referred to as GEO or AEO) doesn't replace SEO – it complements it. Companies that invest early establish themselves in AI results before the competition wakes up. For tactical implementation, we refer to our in-depth articles: From SEO to GEO and AI Content Strategy.

In a world where AI aggregates and compresses information, a strong, consistent brand identity becomes the anchor. AI systems learn from what's available on the web. Companies with clear positioning and a recognizable voice get cited preferentially. It's not reach that differentiates but stance.

McKinsey emphasizes another critical point: Sales teams must be prepared for highly informed prospects.⁴ Traditional discovery processes can feel redundant when prospects already know what they need. The shortening of the sales cycle is both an opportunity and a challenge.

New KPIs for the Zero-Click World

Which metrics are becoming relevant now:

Instead of focusing exclusively on traffic and MQLs, B2B companies should establish these indicators:

  • AI Visibility Score: How often does the brand appear in AI answers
  • Recommendation Rate: In how many prompts is the brand recommended?
  • Direct-to-Sales Rate: Share of visitors with direct sales contact
  • Revenue per Visitor: Value contribution per visitor instead of visit volume

These metrics fit into the Marketing ROI KPI Pyramid.

 

Frequently Asked Questions About Zero-Click Search in B2B

What does "zero-click search" mean specifically for B2B companies?

Zero-click search refers to search queries where users receive their answer directly on the search results page or on an AI platform – without clicking on a website. For B2B, this means: The research phase increasingly takes place outside your own digital presence.

How can you measure whether a traffic decline is a problem?

What matters is not the traffic volume but the pipeline contribution. If the number of qualified inquiries and revenue per visitor remain stable or increase while traffic declines, the development should be viewed positively.

Where does the claim that AI traffic converts 4.4× better come from?

This figure comes from a Semrush study (2025) that analyzed over 10 million website visits. The higher conversion rate is explained by the fact that AI users have already completed their comparison phase in the AI dialogue.

Should SEO be abandoned now?

No. The recommendation is to complement, not replace. Traditional SEO factors also influence AI visibility. The strategic approach: Serve both marketing tactics in parallel – SEO in combination with AEO/GEO.

How can you find out whether a brand appears in AI answers?

Tools like Peec AI, Otterly AI, the Semrush AI Visibility Toolkit or the HubSpot AEO Grader analyze brand presence in ChatGPT, Perplexity and Google Gemini. Additionally, relevant prompts can be tested manually.

 

Conclusion: The Next Step for B2B Decision-Makers

Traffic is no longer a reliable indicator of marketing performance. In a zero-click world, what matters is not visitor volume but how well companies are prepared for pre-informed buyers, new visibility mechanics and changed decision-making processes.

The central task for marketing and sales leaders is therefore not to win back lost clicks but to consistently adapt their own visibility, measurement logic and sales readiness to the new reality.

Even where close rates are currently stable, this assessment is necessary. Because the shift of the research and decision phase into AI systems is structurally changing how demand is created, how trust is built and how value contributions are measured.

Those who consciously assess this shift and systematically prepare for it create the foundation for lasting impact in a zero-click world.

 

Sources

¹ Gartner (2024): Gartner Predicts Search Engine Volume Will Drop 25% by 2026, Due to AI Chatbots and Other Virtual Agents

² Semrush (2025): We Studied the Impact of AI Search on SEO Traffic

³ Bain & Company (2025): Goodbye Clicks, Hello AI: Zero-Click Search Redefines Marketing

⁴ McKinsey & Company (2024): An unconstrained future: How generative AI could reshape B2B sales

⁵ Forrester (2024): Predictions 2025: Younger Business Buyers And GenAI Will Upend The Status Quo

Zero-Click Visibility Is Not a Single Measure

Anyone wondering how their own brand becomes visible in ChatGPT, Perplexity or Gemini quickly hits a limit: AI visibility doesn't emerge from individual tactics but from the interplay of positioning, content logic and technical structure. andweekly supports B2B companies in building this interplay strategically.
Get In Touch