The Job at a Glance
As a Customer Success Manager at andweekly, you will support our customers in planning and implementing digital marketing strategies. You access the entire range of services offered by andweekly and keep all campaigns and tactics organized. You always keep an eye on the business goals of our customers and ensure that all parties involved are well informed through active communication.
We consult and enable B2B companies to grow sustainably with digital marketing. andweekly combines strategy, content, campaigns and technology into scalable marketing solutions. We work 100% as a virtual team and offer you the greatest possible freedom and flexibility, assuming a healthy level of personal responsibility and self-discipline.
We are looking for a Customer Success Manager in a permanent position with strong project management expertise, strong communication skills, and a passion for digital marketing in the B2B sector.
Responsibilities
Project Management and Strategic Planning
- You will take overall project responsibility for up to five andweekly customers and provide holistic support in the development and implementation of digital marketing strategies
- You will research industry-specific topics and delve deeply into the often complex and technical subject worlds of our customers using online sources, interviews and studies
- You will develop the strategic foundations for marketing campaigns in terms of comprehensive go-to-market, campaign and content planning based on the andweekly GTM Framework
Communication and Customer Relationship
- You will be the single point of contact (SPoC) for our customers and take over ongoing communication through weekly meetings, which you will prepare, moderate, and follow up on
- You will organize the onboarding of new customers and set up the project planning in our project management tool, Asana
Campaign Management and Quality Assurance
- You will orchestrate the campaign implementation in collaboration with the andweekly teams for Content, Design, Performance Marketing and Technology and act as the gatekeeper between our customers and the experts at andweekly
- You will ensure the quality of all services to our customers and manage feedback and review processes
Performance Monitoring and Business Development
- You will keep an eye on relevant performance metrics (KPIs) and regularly inform our customers about trends
- You will plan and moderate Quarterly Business Reviews (QBR) with our customers and address identified optimisation opportunities
- You will coordinate contract renewals with our customers and identify cross- and upselling potentials
- You will support the andweekly sales team in the pre-sales phase in creating proposals and in sales pitches
- You will cooperate with all members of the andweekly Customer Success team to exchange knowledge, new insights, best practices and fresh ideas, and actively contribute to continuously improving the quality of our services
Requirements
- Expertise in digital marketing and in planning and implementing strategies and campaigns
- A soft spot for B2B industries as well as demanding and technically complex topics
- Excellent project management and communication skills
- Strong organizational skills and ability to handle multiple tasks simultaneously
- Experience in content marketing and, ideally, in the creation of B2B content and campaign planning
- Experience in the use of CRM systems (ideally HubSpot) and analytics tools
- High level of creativity and ability to use constructive feedback and data-driven insights to achieve better results
- Positive attitude and motivation to achieve the best for our customers
- Feeling comfortable to work in a 100% virtual organization
- Knowledge of Google Workspace, Asana and Slack
- Native-level fluency in German (C2) and advanced proficiency in English (C1)
- Highly organized, detail-oriented and self-driven
Confidence can sometimes hold us back from applying for a job that we actually find super exciting. We believe that there is no such thing as a perfect candidate.
At andweekly, we are a team where everyone can grow. So, if you can identify with the tasks and requirements described above, we suggest: Apply as a Customer Success Manager with us! We will discuss everything else together.
